| DISCLAIMER |
“Site” means the Costa-Holidays Internet pages, and “User” means any
person or entity who interacts with the Site or the information provided by
the Site.
We are an estate agent on the Costa Del Sol. With our physical presence on
the Costa Del Sol, we believe we are in a great position to deliver our
business goal of a quick and reliable service to our clients.
Information on the site is provided “as is”, and Costa-holidays makes no
warranties, express or implied as to the correctness of the information
presented, and shall not be liable for any inconveniences, losses of revenue,
interruptions, heartache or consequential damages of any kind, resulting
from the direct or indirect use of the site or the information presented at the
site.
Costa-holidays reserves the right to modify or delete any records for
whatever reason, and without prior notice or obligation. The Costa-holidays.
com web pages and its contents remain the exclusive property of Costa-
Holidays Ltd, and the downloading, copying or transferring of such data is
strictly prohibited unless express permission is granted by Costa-holidays Ltd
Costa-holidays grants the user permission to use the information for
personal use only, and such results may not be copied, reused, modified,
manipulate, or transmitted without the express permission of Costa-holidays.
Mention of companies, firms, organisation, products, or persons at the site is
for informational purposes only, and constitutes neither an endorsement nor
a recommendation.
All brands, products, trademarks and service names mentioned in this web
site are the property of their respective owners.
Costa-holidays will not be held responsible for any financial matters incurred
by users for whatever reason.
1. Booking procedures
Once you have chosen your holiday accommodation, we will need a written
confirmation of your booking. This can be done either by e-mail, fax or post.
Telephone bookings are also accepted although it is strongly advised to do it
in writing.
If the accommodation is available when making a reservation, we will ask you
for a 25% deposit of the total amount. The full balance is due six weeks prior
to departure.
If the reservation is made on a last minute basis (less than six weeks before
arrival), then the full balance is due at time of booking.
After booking a property either in writing or by phone, the deposit is due
within a week of making the reservation. Costa-holidays will either e-mail or
fax the client with details of booking. If the deposit is not received within the
agreed time limits, Costa-holidays reserves the right to cancel the provisional
booking.
The same applies for receipt of total balance. If no payment is made 6 weeks
prior to arrival, then Costa-holidays reserves the right to cancel your booking.
Deposit will NOT be refunded.
2. Arrivals and departures
Arrival should be after 4pm and departure by 10 am.
These rules will apply specially in peak season and we would be grateful if
you could follow them. However, there may be exception and you can notify
us in advance if you need to arrive at your property earlier or leave later. This
can only be arranged if a Costa-holidays representative has been notified in
advance.
3. Payments
Payments can be made by bank transfer or by post. The client will have a
choice of two bank accounts where the money can be deposited or
transferred: In Britain and Spain.
Payments can be made in any two currencies: British pounds and Euro. When
making a reservation, you will be asked the currency you wish to use and the
amount to be paid will be confirmed to you immediately. Please note that
once we have received the amount in anyone currency, the balance
outstanding is expected to be paid in the same currency.
We do not at present time accept credit cards. However, credit card details
will be asked as a security deposit (see security deposit section 4 for further
details).
4. Security deposit
Credit card details will be asked for, once booking has been confirmed
(deposit or total balance received). This will be used as a guarantee for any
breakage, damage or others (see below for details). The damages,
breakages, abuse of electric appliances (A/C) or property has been left in an
unsuitable manner are your responsibility, whether these have been made
by you or a guest, you will have to either replace any broken item or pay for
any of the above.
We would also ask you to leave the property in a suitable way. If excessive
cleaning has to be used (more than 3 hours), we reserve the right to charge
you for excess cleaning at a rate of 12€ per hour.
5. Prices and the web site
Costa-holidays reserves the right to amend, update and correct any details
found on our website. Although we will try our best to ensure prices do not
vary for at least a year but cannot take responsibility for any price changes
made by owners. Therefore we will ask you to make sure when making a
reservation to check the rental price listed on the website as these may have
been altered since the last time you have seen them.
6. Discounts and special offers
Costa-holidays will from time to time advertise properties at a discounted
rate. These offers will be valid for a period of time and upon availability.
It is extremely important when making a reservation to mention “the special
offer”. Failure to do so may result in you paying for the total balance if the
property is no longer available during the “special offer” period.
7. Building work
At Costa-holidays, we will do our best to offer you a property that is suitable
to your needs. The Costa Del Sol is today a region in great development, and
for those of you that have visited this region in previous years, you will be
amazed at the changes that have occurred lately. Investments have
flourished and many new developments are being built. Therefore, we cannot
accept any responsibility for any building work that has started close to your
rental accommodation. We will obviously inform you of the surroundings of
your rented accommodation if we are made aware of any unusual detail but
cannot accept responsibility for any inconvenience in this respect.
8. Amendments and Cancellations
Amendments or Cancellations made by us
If for reason beyond our control, there have been minor changes to your
accommodation, we will inform you in writing of the changes and offer you a
property to the same standards. Minor changes to your accommodation
cannot result in cancelling your booking as an alternative has been offered to
you. However, if no such property is available, we will offer you: a) a cheaper
accommodation thus handing the difference back or b) a more expensive one
in which case we expect you to pay for the difference. If you do not wish to
accept either, we will refund all monies to you. If we have been unable to
offer you any kind of accommodation, all monies will be refunded and
compensation will be given according to the time of notice.
No compensation will be offered if the notice takes place more than 4 weeks
prior to arrival. A 30€ compensation will be paid to you if we inform you 2 to 4
weeks prior to arrival and a 60€ compensation will be paid if we inform you
less than 2 weeks before arrival.
Amendments or cancellations made by you
Once the reservation has been confirmed, you are bound to arrive and
depart on the day and dates agreed. If for any reason, you may need to
amend those dates, we will obviously be happy to oblige. This will only be
possible if the property is available. If we are unable to help you, we will
expect you to arrive on the dates agreed previously. Failure to do so will
result in you losing any monies paid to us.
If we cannot offer you the same property but have something else for the
new dates, we will expect you to pay for the difference immediately. A 10€
administration charge will incur. If for reasons beyond your control, you have
to cancel your holiday, any payment or deposits made will NOT be refunded if
the cancellation occurs less than 6 weeks prior to date of arrival. Deposits
are non refundable.
However, Costa-holidays will do its utmost to re-book your accommodation,
and if we succeed in doing so, we will refund you any monies paid less an
administration charge of 40€. A 15€ administration charge will incur if the
cancellation is made more than six weeks prior to arrival. A full refund will be
paid if cancellation is confirmed more than 6 months prior to arrival, less an
administration charge of 10€.
09. Insurance and Personal safety
We strongly advise you to get a proper insurance cover before going on
holiday. It is your responsibility to arrange for it. Costa-holidays
representatives will be at hand, to help you in any matter regarding you or
your family’s health and would be there for you, should you need that extra
help to find a local GP or hospital.
Personal safety
Cultures can be very different from one place to the other and Spain is no
exception. We would ask you to be very careful when using electrical
appliances in your accommodation as the safety standards may not be to the
same level as your home country. We will ask you to report immediately any
defective item in the property. We will not be made responsible for any
accident, death or physical disability occurred while on holiday and strongly
advise you to take up an insurance that would cover such events.
Also, a large number of road accidents have occurred in the past year on the
Costa Del Sol. We would appreciate if you took extra care; as a driver but
also as a pedestrian. You will be surprised to see that even in urban areas,
drivers do not respect road signs. Costa-holidays will not be responsible for
any accident that have occurred to you while on holiday.
10. Your requirements
We would advise you to inform us at time of bookings of any requirements
necessary to your stay. This may include a specific accommodation or items
for disabled people, a baby cot, an extra bed or anything that may be
suitable to your needs. Costa-holidays will not be responsible if you fail to
inform us in advance of such needs.
11. Force majeure
Although Costa-holidays and its local agents will do everything in their power
to ensure you have good holiday, we cannot be made responsible for any
events that may occur during your stay; this include
- Adverse weather conditions which would affect directly or indirectly your
stay;
- War or any political instability which may force you to leave early.
- Floods
- Building work;
- Noise resulting from surrounding areas;
person or entity who interacts with the Site or the information provided by
the Site.
We are an estate agent on the Costa Del Sol. With our physical presence on
the Costa Del Sol, we believe we are in a great position to deliver our
business goal of a quick and reliable service to our clients.
Information on the site is provided “as is”, and Costa-holidays makes no
warranties, express or implied as to the correctness of the information
presented, and shall not be liable for any inconveniences, losses of revenue,
interruptions, heartache or consequential damages of any kind, resulting
from the direct or indirect use of the site or the information presented at the
site.
Costa-holidays reserves the right to modify or delete any records for
whatever reason, and without prior notice or obligation. The Costa-holidays.
com web pages and its contents remain the exclusive property of Costa-
Holidays Ltd, and the downloading, copying or transferring of such data is
strictly prohibited unless express permission is granted by Costa-holidays Ltd
Costa-holidays grants the user permission to use the information for
personal use only, and such results may not be copied, reused, modified,
manipulate, or transmitted without the express permission of Costa-holidays.
Mention of companies, firms, organisation, products, or persons at the site is
for informational purposes only, and constitutes neither an endorsement nor
a recommendation.
All brands, products, trademarks and service names mentioned in this web
site are the property of their respective owners.
Costa-holidays will not be held responsible for any financial matters incurred
by users for whatever reason.
1. Booking procedures
Once you have chosen your holiday accommodation, we will need a written
confirmation of your booking. This can be done either by e-mail, fax or post.
Telephone bookings are also accepted although it is strongly advised to do it
in writing.
If the accommodation is available when making a reservation, we will ask you
for a 25% deposit of the total amount. The full balance is due six weeks prior
to departure.
If the reservation is made on a last minute basis (less than six weeks before
arrival), then the full balance is due at time of booking.
After booking a property either in writing or by phone, the deposit is due
within a week of making the reservation. Costa-holidays will either e-mail or
fax the client with details of booking. If the deposit is not received within the
agreed time limits, Costa-holidays reserves the right to cancel the provisional
booking.
The same applies for receipt of total balance. If no payment is made 6 weeks
prior to arrival, then Costa-holidays reserves the right to cancel your booking.
Deposit will NOT be refunded.
2. Arrivals and departures
Arrival should be after 4pm and departure by 10 am.
These rules will apply specially in peak season and we would be grateful if
you could follow them. However, there may be exception and you can notify
us in advance if you need to arrive at your property earlier or leave later. This
can only be arranged if a Costa-holidays representative has been notified in
advance.
3. Payments
Payments can be made by bank transfer or by post. The client will have a
choice of two bank accounts where the money can be deposited or
transferred: In Britain and Spain.
Payments can be made in any two currencies: British pounds and Euro. When
making a reservation, you will be asked the currency you wish to use and the
amount to be paid will be confirmed to you immediately. Please note that
once we have received the amount in anyone currency, the balance
outstanding is expected to be paid in the same currency.
We do not at present time accept credit cards. However, credit card details
will be asked as a security deposit (see security deposit section 4 for further
details).
4. Security deposit
Credit card details will be asked for, once booking has been confirmed
(deposit or total balance received). This will be used as a guarantee for any
breakage, damage or others (see below for details). The damages,
breakages, abuse of electric appliances (A/C) or property has been left in an
unsuitable manner are your responsibility, whether these have been made
by you or a guest, you will have to either replace any broken item or pay for
any of the above.
We would also ask you to leave the property in a suitable way. If excessive
cleaning has to be used (more than 3 hours), we reserve the right to charge
you for excess cleaning at a rate of 12€ per hour.
5. Prices and the web site
Costa-holidays reserves the right to amend, update and correct any details
found on our website. Although we will try our best to ensure prices do not
vary for at least a year but cannot take responsibility for any price changes
made by owners. Therefore we will ask you to make sure when making a
reservation to check the rental price listed on the website as these may have
been altered since the last time you have seen them.
6. Discounts and special offers
Costa-holidays will from time to time advertise properties at a discounted
rate. These offers will be valid for a period of time and upon availability.
It is extremely important when making a reservation to mention “the special
offer”. Failure to do so may result in you paying for the total balance if the
property is no longer available during the “special offer” period.
7. Building work
At Costa-holidays, we will do our best to offer you a property that is suitable
to your needs. The Costa Del Sol is today a region in great development, and
for those of you that have visited this region in previous years, you will be
amazed at the changes that have occurred lately. Investments have
flourished and many new developments are being built. Therefore, we cannot
accept any responsibility for any building work that has started close to your
rental accommodation. We will obviously inform you of the surroundings of
your rented accommodation if we are made aware of any unusual detail but
cannot accept responsibility for any inconvenience in this respect.
8. Amendments and Cancellations
Amendments or Cancellations made by us
If for reason beyond our control, there have been minor changes to your
accommodation, we will inform you in writing of the changes and offer you a
property to the same standards. Minor changes to your accommodation
cannot result in cancelling your booking as an alternative has been offered to
you. However, if no such property is available, we will offer you: a) a cheaper
accommodation thus handing the difference back or b) a more expensive one
in which case we expect you to pay for the difference. If you do not wish to
accept either, we will refund all monies to you. If we have been unable to
offer you any kind of accommodation, all monies will be refunded and
compensation will be given according to the time of notice.
No compensation will be offered if the notice takes place more than 4 weeks
prior to arrival. A 30€ compensation will be paid to you if we inform you 2 to 4
weeks prior to arrival and a 60€ compensation will be paid if we inform you
less than 2 weeks before arrival.
Amendments or cancellations made by you
Once the reservation has been confirmed, you are bound to arrive and
depart on the day and dates agreed. If for any reason, you may need to
amend those dates, we will obviously be happy to oblige. This will only be
possible if the property is available. If we are unable to help you, we will
expect you to arrive on the dates agreed previously. Failure to do so will
result in you losing any monies paid to us.
If we cannot offer you the same property but have something else for the
new dates, we will expect you to pay for the difference immediately. A 10€
administration charge will incur. If for reasons beyond your control, you have
to cancel your holiday, any payment or deposits made will NOT be refunded if
the cancellation occurs less than 6 weeks prior to date of arrival. Deposits
are non refundable.
However, Costa-holidays will do its utmost to re-book your accommodation,
and if we succeed in doing so, we will refund you any monies paid less an
administration charge of 40€. A 15€ administration charge will incur if the
cancellation is made more than six weeks prior to arrival. A full refund will be
paid if cancellation is confirmed more than 6 months prior to arrival, less an
administration charge of 10€.
09. Insurance and Personal safety
We strongly advise you to get a proper insurance cover before going on
holiday. It is your responsibility to arrange for it. Costa-holidays
representatives will be at hand, to help you in any matter regarding you or
your family’s health and would be there for you, should you need that extra
help to find a local GP or hospital.
Personal safety
Cultures can be very different from one place to the other and Spain is no
exception. We would ask you to be very careful when using electrical
appliances in your accommodation as the safety standards may not be to the
same level as your home country. We will ask you to report immediately any
defective item in the property. We will not be made responsible for any
accident, death or physical disability occurred while on holiday and strongly
advise you to take up an insurance that would cover such events.
Also, a large number of road accidents have occurred in the past year on the
Costa Del Sol. We would appreciate if you took extra care; as a driver but
also as a pedestrian. You will be surprised to see that even in urban areas,
drivers do not respect road signs. Costa-holidays will not be responsible for
any accident that have occurred to you while on holiday.
10. Your requirements
We would advise you to inform us at time of bookings of any requirements
necessary to your stay. This may include a specific accommodation or items
for disabled people, a baby cot, an extra bed or anything that may be
suitable to your needs. Costa-holidays will not be responsible if you fail to
inform us in advance of such needs.
11. Force majeure
Although Costa-holidays and its local agents will do everything in their power
to ensure you have good holiday, we cannot be made responsible for any
events that may occur during your stay; this include
- Adverse weather conditions which would affect directly or indirectly your
stay;
- War or any political instability which may force you to leave early.
- Floods
- Building work;
- Noise resulting from surrounding areas;
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COSTA HOLIDAYS
